Terms & Conditions

1. Eligibility and Authorization

Plyrix is a business-to-business (B2B) platform and may only be used by individuals acting on behalf of a registered business, company, partnership, government organization, or other legal entity. You represent and warrant that:

• You are authorised by your organisation to use Plyrix
• You have the legal right to upload, manage, and share business data on behalf of your organisation
• You will use the Services in accordance with all applicable laws and regulations

2. Account Registration

To access the Services, your organisation must create an account and designate one or more authorised users. You agree to:

• Provide accurate and complete business information during registration
• Maintain the confidentiality of login credentials
• Ensure only authorised personnel access the Services on behalf of your organisation
• Notify Plyrix immediately of any unauthorised access or suspected security breach

Your organisation is responsible for all activity conducted under its account.

3. Subscription and Payment Terms

3.1 Subscription and Demonstration Access

All subscriptions are billed in advance on a 12-month cycle. Plyrix accepts payment via:

• Stripe (credit/debit cards and supported digital wallets)
• Direct bank transfer (details provided at checkout)

Where applicable, Plyrix may offer a limited demonstration or trial period to new organisations. Trial access is complimentary and may automatically convert to a paid annual subscription unless cancelled before the trial period ends.

3.2 Renewals and Cancellations

Subscriptions renew annually unless cancelled before the renewal date. You may cancel at any time through your account settings or by contacting Plyrix support. Refunds are not issued for unused subscription periods except where required under applicable law.

3.3 Non-Payment

If payment is not received or a payment transaction fails, Plyrix may suspend or terminate access to the Services until payment is resolved.

4. Data Ownership and Usage

Your organisation retains full ownership of all business data uploaded to the Plyrix platform (“Customer Data”).

You grant Plyrix a limited, non-exclusive licence to host, process, transmit, and store Customer Data solely for the purpose of:

• Providing the Services
• Maintaining platform functionality
• Supporting system operations and security
• Improving platform performance and reliability

You confirm that your organisation and its authorised users have the legal authority to upload and manage Customer Data within the Services.

5. Data Access and Confidentiality

Plyrix does not access, review, or monitor Customer Data except:

• Where necessary to provide technical support
• To maintain platform security and operational integrity
• Where required by law or regulatory obligation
• With your authorised consent

Any access to Customer Data by Plyrix personnel is restricted, controlled, and subject to confidentiality obligations.

6. Data Retention and Soft Deletion

If your subscription expires or is cancelled:

• Customer Data will be retained for six (6) months
• After this period, Customer Data may be soft deleted, meaning it becomes inaccessible while remaining securely retained for a limited period for recovery, legal, audit, or compliance purposes
• Early deletion may be requested in writing by an authorised representative of your organisation

7. Information Security and IT Risk Allocation

Plyrix implements commercially reasonable and industry-standard security measures designed to protect Customer Data and platform infrastructure, including:

• Encrypted data storage and transmission
• Role-based access controls
• Secure authentication protocols
• Infrastructure monitoring and vulnerability assessments
• Periodic security reviews and system maintenance

While Plyrix takes reasonable measures to maintain the security of the Services, you acknowledge and agree that:

• No internet-based platform, cloud environment, software application, or electronic transmission can be guaranteed to be fully secure or uninterrupted
• Your organisation is responsible for maintaining appropriate internal cybersecurity measures, including device security, credential management, endpoint protection, and network controls
• Plyrix is not responsible for unauthorised access, data breaches, loss of data, corruption, interception, or cybersecurity incidents arising from:
  • Your organisation's internal systems, devices, or networks
  • Compromised credentials or unauthorised user access
  • Third-party systems or integrations not controlled by Plyrix
  • Events or circumstances beyond Plyrix's reasonable control

To the maximum extent permitted by applicable law, Plyrix disclaims liability for indirect, incidental, consequential, or special damages arising from cybersecurity incidents, except where directly caused by Plyrix's proven gross negligence or wilful misconduct.

8. Acceptable Use

You agree not to:

• Use Plyrix for any unlawful, fraudulent, or unauthorised purpose
• Upload, distribute, or store unlawful, harmful, misleading, or malicious content
• Access, copy, reverse engineer, decompile, or attempt to extract source code from the Services
• Interfere with the operation or security of the platform
• Permit unauthorised individuals or third parties to access the Services

9. Intellectual Property

All intellectual property rights associated with Plyrix, including software, source code, functionality, user interface design, trademarks, branding, content, documentation, web applications, and mobile applications, remain the exclusive property of Plyrix Software Solutions FZCO or its licensors.

You are granted a limited, non-exclusive, non-transferable licence to use the Services solely for your organisation's internal business operations. No ownership rights are transferred under these Terms.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• Plyrix will not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, business opportunity, goodwill, or data
• Plyrix's total aggregate liability arising out of or related to the Services or these Terms will not exceed the total fees paid by your organisation to Plyrix during the twelve (12) months preceding the claim

Nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded under applicable law.

11. Compliance With Laws

Plyrix is committed to operating in accordance with applicable data protection, privacy, and electronic communications laws in jurisdictions where the Services are provided. This may include compliance obligations relating to:

• GDPR and related European data protection requirements
• Applicable U.S. federal and state privacy laws
• UAE data protection regulations
• Other applicable international privacy and cybersecurity laws

Customer Data may be processed or stored in the UAE or other jurisdictions where Plyrix or its infrastructure providers operate, subject to appropriate safeguards designed to protect data confidentiality and integrity.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. You agree to submit to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates, in relation to any dispute arising from or connected with these Terms or the Services, except where mandatory local laws require otherwise.

13. Changes to These Terms

Plyrix may update these Terms periodically. Material changes may be communicated via email, website notice, or in-platform notification. Continued access to or use of the Services following any updates constitutes acceptance of the revised Terms.

14. Contact Us

Plyrix Software Solutions FZCO
Building A1
Dubai Digital Park
Dubai Silicon Oasis
Dubai
United Arab Emirates
admin@plyrix.com
https://www.plyrix.com

By accessing and using the Plyrix platform, website, web application, or mobile applications, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.