This Privacy Policy applies to users of Plyrix (https://www.plyrix.com), including our web platform and mobile applications (iOS and Android), operated by Plyrix Global FZCO (“Plyrix”, “we”, “our”, or “us”).
This Policy explains how we collect, use, disclose, store, and protect information provided through our platform. It is intended for business customers and their authorised representatives, not individuals acting in a purely personal or household capacity.
1. About Plyrix
Plyrix Global FZCO
Building A1, Dubai Digital Park
Dubai Silicon Oasis, Dubai, UAE
admin@plyrix.com
Plyrix is a B2B software platform available via web, iOS, and Android applications, enabling businesses to manage, store, and process operational and organisational data.
2. Scope of this Policy
This Privacy Policy applies to:
- Users of the Plyrix web platform
- Users of Plyrix mobile applications (iOS and Android)
- Business customers and authorised representatives
- Visitors to our website
It does not apply to:
- Personal consumer use
- Data processed independently by customers within their own systems
3. Information We Collect
We collect information necessary to provide and operate our services across web and mobile environments.
Business Information
- Business name and registration details (e.g. company number, tax ID)
- Billing and business contact details
User Information
- Names, roles, and business email addresses of authorised users
Operational Data
- Content, documents, configurations, and data uploaded to the platform
Payment Information
- Billing and transaction data (processed via secure third-party providers such as Stripe)
Technical & Usage Data
Collected automatically from web and mobile apps:
- IP address and approximate location
- Device type, operating system (iOS/Android), and app version
- Browser type or mobile device identifiers
- Log data, crash reports, and performance diagnostics
- Usage patterns and interaction data within the platform
We do not intentionally collect personal consumer data unrelated to business use.
4. How We Collect Information
We collect information through:
- Account registration and onboarding
- Use of the web platform or mobile applications
- Uploads and data inputs by authorised users
- Communications with support or sales
- Payment and billing interactions
- Automated technologies (e.g. cookies, SDKs, analytics tools, mobile diagnostics)
5. Purpose of Processing
We use collected information to:
- Provide, operate, and maintain the Plyrix platform (web and mobile)
- Manage accounts and authenticate users
- Process subscriptions and payments
- Deliver customer support and service communications
- Monitor performance, troubleshoot issues, and improve app functionality
- Enhance security and prevent unauthorised access
- Analyse usage trends to improve features and user experience
- Comply with legal, regulatory, and contractual obligations
We do not sell, rent, or monetise customer data.
6. Legal Basis for Processing (Where Applicable)
Depending on jurisdiction, we rely on:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- Consent (where required, including for certain mobile permissions)
7. Data Storage and Security
We store data using secure cloud infrastructure (e.g. AWS) in:
- The United Arab Emirates (UAE)
- Other jurisdictions as necessary
Security measures include:
- Encryption in transit and at rest
- Secure authentication and access controls
- Monitoring, logging, and intrusion detection
- Data backup and redundancy
- Role-based access restrictions
8. Mobile App Permissions
Our iOS and Android applications may request access to certain device features where required for functionality, such as:
- Internet/network access
- Device storage (for file uploads/downloads)
We only request permissions necessary for the operation of the app and do not access device data beyond what is required. Users can control permissions through their device settings.
9. International Data Transfers
Your data may be transferred to and processed in countries outside your jurisdiction.
We implement safeguards such as:
- Standard contractual clauses or equivalent protections
- Secure agreements with service providers
By using Plyrix, you acknowledge and agree to such transfers.
10. Data Retention
We retain data:
- During your active subscription
- Up to 6 months after termination
- Longer if required by legal or regulatory obligations
Data may be deleted or anonymised after this period. Authorised users may request earlier deletion where applicable.
11. Data Sharing and Disclosure
We may share data with:
Service Providers
- Cloud hosting providers (e.g. AWS)
- Payment processors (e.g. Stripe)
- Analytics and mobile performance tools (if applicable)
Professional Advisors
- Legal, accounting, and compliance advisors
Authorities
- Government or regulatory bodies when required by law
We do not share data for advertising or resale purposes.
12. Customer Responsibilities
Customers are responsible for:
- Ensuring they have rights to upload and process data
- Managing user access within their organisation
- Complying with applicable data protection laws
13. Your Rights
Depending on jurisdiction, authorised representatives may:
- Access data
- Correct inaccuracies
- Request deletion or restriction
- Object to processing
- Request data portability
- Lodge complaints with relevant authorities
Requests must be submitted by an authorised representative.
14. Cookies and Mobile Tracking
Web
We use cookies to maintain sessions, analyse usage, and improve performance.
Mobile Apps
We may use SDKs and analytics tools, crash reporting tools, and device identifiers for security and performance. Users can manage preferences through browser or device settings.
15. Third-Party Services
Our services may integrate with third-party providers. We are not responsible for their privacy practices and recommend reviewing their policies.
16. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via:
- Email, or
- Platform/app notifications
Continued use constitutes acceptance.
17. Contact Us
admin@plyrix.com
Plyrix Global FZCO
Dubai Digital Park, Dubai Silicon Oasis, UAE
Acknowledgement
By using the Plyrix web platform or mobile applications (iOS or Android), you acknowledge that you have read and agreed to this Privacy Policy.